How do I place an order through Wholesale-Weed? ($350 Minimum order)
We make it super easy to order from us!
Browse our premium selection from BC’s top producers hereand add items to your cart
Check out and pay using Bitcoins, PayPal, Zelle, CashApp, Western Union, Apple and Google Pay
You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days.
Free gifts are available for orders of $1000 and above. Any free gift will be added to your order. Free gifts will not be sent separately and unfortunately no exceptions will be made.
Is my package shipped safely and discreetly?
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
Do You Issue Refunds or Exchanges?
We do issue refunds or exchanges for most products. If you believe that you have a defective product please contact us within 48 hours of receiving the product.
Can I get in contact with a customer representative?
Yes! We do our best to be available for our customers and their inquiries. Our contact number is (347) 732-2985 where you can reach us via Text Message Or Call
You can also contact us on our website via live chat; and you can even reach us on Instagram Sophia_deliveries.
When does my order ship out?
If we deposit your payment by our 9 am (PST) cut off time, your order will be shipped the same business day. If we deposit your payment after 9 am (PST), your order will be shipped the next business day. We recommend that you send payment the day before you want us to ship your package (payments are processed in the order that they are received). It is our intention to ship as many packages as we can on any given day.
Can I cancel, edit or add to my order?
Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at email@example.com with your order number that you want cancelled
Payments and Fees
What types of payment do you accept?
We accept pay using Bitcoins, PayPal, Zelle, CashApp, Western Union, Apple and Google Pay. We will send you an invoice by email once you place an order. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.
Is Tax included with the price?
No. We do not include tax with our orders.
How do I send a Bitcoin payment?
Bitcoin is a virtual currency that helps facilitate e-commerce transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.
What happens once my payment has been sent to you?
Once the payment is sent, it may take a few hours for us to receive and then
deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.
What happens to my order if I don’t send you a payment?
Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.
Shipping, Handling and USPS, FeDex
I haven’t received my package, what do I do?
If you select insured shipping and you didn’t receive your package after 2 days past the expected delivery date, contact us and we will begin an investigation. If your package is deemed lost or un-deliverable when USPS conclude their investigation, you will be eligible for a full reimbursement (you can simply place another order)
If you have NOT selected the “Insured Shipping” option, and you don’t get your package after two days past the expected delivery date, please contact us. We can do a trace with USPS. This investigation by USPS may take 14-21 business days (due to covid-19). If they are able to find the package, USPS will re-ship it to you free of cost. If the package is deemed “unrecoverable,” 50% refunds will be offered.
What is Insured Shipping?
By selecting “Insured Shipping” as an option upon checkout, you are ensuring that the cost of your order will not be lost if USPS encounters any issues with shipping your package to you. If USPS concludes that your package has been lost, stolen or cannot be delivered, a credit will be issued to you from Wholesale-Weed for the full amount of your order (excluding shipping costs ) or a one-time replacement package will be sent to you.
My package was sent with a “Signature Required.” Why was this asked of me?
Any order over $1000 dollars is sent with a ‘Signature Required.” If you don’t want this option, please leave a note with your order indicating “No Signature required”.
Why doesn’t the tracking number I receive from you work?
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the USPS site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.